on online shop onlineholi.com

1. SELLER'S DETAILS

• Name: „[Company name]“ LTD.
• UIC: [Your EIC]
• Registered office and management address: gr. Plovdiv, bul. Asenovgradsko shose 2
• Email: info@holi.com
• Phone: +359 879 20 30 33

2. DEFINITIONS

• Seller: „[Company name]“ LTD.
• User/Customer: Any person using the Site and/or placing an order.
• Site: The online shop, available at

3. ORDER

3.1. Orders are accepted through the 24/7 interface of the website. 3.2. By pressing the button [„Buy“ / „Complete Order“], the consumer concludes a distance purchase contract. 3.3. After placing an order, you will receive an automatic confirmation to your email. The Seller reserves the right to contact you by telephone for confirmation if necessary.

4. PRICES AND PAYMENT

4.1. All prices on the site are in Bulgarian lev (BGN) [VAT included / VAT excluded - please specify]. 4.2. The delivery price is charged additionally and is visible in the shopping cart before the order is completed. 4.3. Payment methods:

• Payment due: Payment to the courier upon receipt.
• Card payment: Through a virtual POS terminal.
• Bank transfer.

5. SHIPPING

5.1. Deliveries are made via courier companies [Econt / Speedy]. 5.2. The delivery time is usually from [Number] to [Number] working days. 5.3. Upon receipt of the shipment, the Customer shall inspect the contents for transport defects in the presence of the courier.

6. RIGHT OF WITHDRAWAL (RETURN OF GOODS)

6.1. According to the Consumer Protection Act, the User has the right to withdraw from the contract and return the goods within 14 days, 6.2. Return Policy:

• The goods must not be used, washed or have a commercially damaged appearance.
• The packaging should be preserved (as far as possible).
• 6.3. The cost of returning the goods is borne by the Customer, unless the product is defective or the wrong model has been sent. 6.4. The Seller shall refund the Customer within 14 days of receipt of the returned goods.

7. CLAIMS AND WARRANTY

7.1. The Customer shall have the right to make a claim in case of conformity of the goods with the contract (manufacturing defect or damage). 7.2. Complaints shall be submitted by email to [your email] or via the contact form.

8. INTELLECTUAL PROPERTY

8.1. All images, text and logos on the Site are the property of the Seller. Copying them without permission is prohibited.

9. DISPUTE RESOLUTION

9.1. If a dispute arises, the parties will attempt to resolve it through negotiation. 9.2. Consumers may also use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr. 9.3. The supervisory authority in Bulgaria is Consumer Protection Commission (CPC) – www.kzp.bg.