Account

Privacy Policy

on online shop onlineholi.com

Latest update: 2.02.2026

We from „[Company name]“ LTD. we take the protection of your personal data seriously. This policy describes how we collect, use and store your information when you shop with us or use our website.

1. Who are we?

Data Controller: „[Company name]“ LTD. UIC: [Your UIC number] Registered office and management address: gr. Plovdiv, bul. Asenovgradsko shose 2 Contact email: info@holi.com

Phone: +359 879 20 30 33

2. What data do we collect and why?

We only collect data that is necessary for the quality service of your orders:

  • For order fulfillment: First name, last name, shipping address, phone number and email. Without these we cannot send you the goods.
  • For invoicing: If you wish to invoice an individual - ID number (as required by tax laws).
  • For communication: Your email or phone to confirm your order or inform you of a delay.
  • Technical data (cookies): IP address, browser type and pages you visit to ensure the site functions properly and to improve the user experience.

3. Legal basis for processing

We process your data on the following grounds:

  1. Contract performance: In order to deliver the ordered goods to you.
  2. Legal obligation: For accounting and tax reporting purposes.
  3. Legitimate Interest: To improve the security of our website.
  4. Your consent: For sending advertising messages (newsletter), which you can withdraw at any time.

4. Who do we share your data with?

Your data is not sold to third parties. We only provide it to partners directly connected to the service:

  • Courier companies ([e.g. Econt / Speedy]) - for the parcel to arrive to you.
  • Payment operators - for payment processing (we do not store your bank card details).
  • Accounting firm - for processing documents and tax reports.
  • IT support and hosting - for technical correctness of the site.

5. Storage period

  • Order data: They shall be kept for a period of 10 years, in accordance with the legal requirements of the Accounting Act.
  • Details of enquiries: Up to 1 year after completion of the communication.
  • Marketing data: Until your consent is withdrawn or registration is terminated.

6. Your rights

Under the GDPR, you have the right to:

  • Awareness and access: Know what data we hold about you.
  • Correction: To change inaccurate data.
  • Erasure (right to be forgotten): You can request deletion unless we are required by law to keep them for accounting purposes.
  • Portability: Get your data in a structured format.
  • Complaint: You have the right to contact the Commission for Personal Data Protection (CPPD) if you believe your rights have been violated.

7. Data security

We use SSL certificate (encrypted connection) to protect the information you enter on the site. Your data is stored on secure servers with restricted access.

8. Cookies

We use cookies to offer you better navigation and personalized content. You can change your cookie settings from your browser. More information can be found in our [Link to Cookie Policy if you have one].

9. Contact

For any questions regarding your personal data, please contact us at: e: info@holi.com